Shipping policy

Where we ship. United States only (all 50 states; no PO boxes for items over 1 lb, no APO/FPO for now).

What it costs. Standard shipping is free on every order. The price you see on the product page is the price you pay at checkout, plus any sales tax your state requires.

When it ships and arrives. Every product page shows its own delivery window above the buy button, and the same window is repeated at checkout and in your order confirmation. As a rule:

Items shipped from our US warehouse leave within 1–2 business days of payment; typical delivery 3–7 days.
Items shipped from our overseas warehouse leave within 3 business days of payment; typical delivery 7–15 days.
Those windows are the ones we can actually meet. If your order is going to be later than the window we promised, we will email you before the promised date with a new date and the choice to wait or to cancel for a full refund.

Tracking. You receive a tracking number by email as soon as the carrier scans your package.

Lost, damaged or wrong item. Email hello@gladgrove.com with your order number and, for damage, a photo. We replace or refund in full; you do not need to send anything back.

Duties and customs. None. Everything is delivered duty-paid; you will never receive a customs or brokerage bill.